HVR provided access to the product download site but I never received the email notification

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    Donna Zehl
    Keymaster

    Knowledge Base

    Problem Summary:  

    HVR provided access to the product download site but I never received the email notification. Please advise.

     

    Solution:

    We have seen spam filters on occasion redirect emails with this information to peoples spam or trash folders. Please confirm it is not there and with your mail administrator in case they have rules in place that may block receiving our emails. If this is not the case, then open a ticket with HVR support @ https://support.hvr-software.com/portal/home

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