How to troubleshoot hvrmaint error hvrhttpreq: F_JG3529 Couldn’t resolve host name for slack alert

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  • #18257
    Pallavik
    Keymaster

    Problem Summary:  How to troubleshoot hvrmaint error hvrhttpreq: F_JG3529 Couldn’t resolve host name for slack alert

    Description:

    1)The first step to troubleshoot this error is checking if the slack server is reachable to HVR user

    This can be found out by running below commands as HVR user

    Case 1)If you get results like below. It means that HVR user cannot reach the slack server and you need to work with network team to fix this.

    • ping  hooks.slack.com                                                                                                                                           ping: unknown host hooks.slack.com
    • nslookup  hooks.slack.com                                                                                                                              Server:         10.220.220.220                                                                                                             Address:       10.220.220.220#53                                                                                                                    ** server can’t find hooks.slack.com: NXDOMAIN
    • traceroute  hooks.slack.com                                                                                                              hooks.slack.com: Name or service not known                                                                                       Cannot handle “host” cmdline arg `hooks.slack.com’ on position 1 (argc 1)

     

    Case 2)If you get results like below it means slack server is reachable. In this case more information will be required for investigation.

    Pinging hooks.slack.com [54.192.129.103] with 32 bytes of data:                                                               Reply from 54.192.129.103: bytes=32 time=233ms TTL=239                                                                     Reply from 54.192.129.103: bytes=32 time=275ms TTL=239                                                                     Reply from 54.192.129.103: bytes=32 time=260ms TTL=239                                                                     Reply from 54.192.129.103: bytes=32 time=184ms TTL=239                                                                       Ping statistics for 54.192.129.103:                                                                                                           Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),                                                                       Approximate round trip times in milli-seconds:                                                                                       Minimum = 184ms, Maximum = 275ms, Average = 238ms

    Resolution:

    If the server is not reachable work with networking team to check if there is firewall blocking this server or if there are DNS issues.

    If server is reachable create a support ticket to work with HVR support.

     

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